Latest Improvements

September 2011

  • Completed Datacenter Move to CoreSite – Reston
  • Completed Office Move to CoreSite – Reston
  • Uplink Capacity (1Gbps) Implemented
  • Implementation of New Phone System
  • Increased Staffing

August 2011

  • Design Completed for Additional SAN Capacity (12.5TB)
  • Further Design Enhancements for IT Anywhere
  • Additional Network Capacity (100Mbps) Implemented
  • Clear IT Agent Enhancements Beta Testing
    • Self-Help Portal
      • Run local procedures (such as virus scans or system maintenance) without needing to contact help desk
      • Easily complete troubleshooting procedures (such as safe-mode reboots) at direction of the help desk
      • Initiate chat sessions with on-line support resources (when available)
      • Video chat (when available)
      • Quick-Links to other Clear IT supported online resources
    • OS X Lion Compatibility – Note: Please contact us before implementing any Lion upgrades, as a special process is required to preserve our monitoring capabilities.
    • Continuing to Improve Automation Procedures – Self Help
  • Increased Staffing

July 2011

  • Upgrade completed to IT Anywhere – iSCSI Infrastructure
    • Programming Update
    • Jumbo Frame Update
    • Hardware Update
  • Additional SAN Storage Capability Completed
    • Additional SAN Controller Online
  • SSD SAN Testing Ongoing