IT Managed Services

Managed IT Services Means.. What Exactly?

In the world of IT, the term “managed services” gets thrown around a lot. One source defines the term as “the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations inclusive of production support and lifecycle build/maintenance activities.”

In other words, working with an outside partner to ensure that you are spending your businesses money more effectively in order to become more efficient. At Clear IT, we call this “Clear & Simple IT Support”; We save time, save money, and overall improve the use of information technology in your business environment.

How Does This Happen?

The switch to a managed IT service provider doesn’t happen overnight, and it takes an experienced hand to really ensure that the transition is as smooth and as seamless as possible. At Clear IT, we have learned that the key to building a solid partnership is to start at the ground level and work our way up.

  • Getting to Know You

    • Introductions
      Our first meeting will be a fairly informal, a quick sit down where we get to know each other and make sure that what you are expecting in a provider is what we are able to provide. This meeting also lets us know what sort of pain points we might want to focus on as part of our indepth review.
    • The Review
      During this follow-up, our engineering team will review your entire IT environment from top to bottom. We will then build a comprehensive plan to respond to any challenges we may find as part of the review, as well as any requests which may have been brought up.
    • Onboarding
      Once we have presented our findings, we will sit down with you again to review all the finer points and ensure that everyone is on the same page. Items are prioritized with you to begin building an implementation schedule, and we set dates for the onboarding process. We use a wide variety of methods, such as pre and post service surveys with your employees, to ensure that information is properly distributed and available to the company as a whole.

  • Ongoing Support & Review

    • Bi-Annual Reviews
      Every 6 months, we will sit down with your management team and review how the impact our partnership has had on your IT infrastructure and internal service. These reviews also help us to ensure that we are meeting all the future needs of the organization, and give your management team all an opportunity to voice concerns or ideas for the next 6-12 months.
    • End-User Surveys
      As part of an ongoing desire to improve service and ensure that we are meeting the needs of our end users, we will randomly present surveys to users who submit ticket requests. These surveys are basic and help give feedback to the team as a whole.
    • Project Hours
      Each month, we include bankable project hours for our client partners. These hours accumulate over time, to help ensure that when a project need is identified, our client partners don’t have to worry about high unexpected costs.

    Don’t think you have the need or the budget to hire your own personal fully trained and certified IT staff? Think again. With Clear IT’s Clear & Simple IT Support, you can have exactly that at a fraction of the cost and none of the headaches. Contact us today using the form below to schedule an on-site visit and learn how clear and simple IT can be!

    Your Name (required)

    Your Email (required)

    Your Message

    What are you interested in?

    Please review the image below and enter the appropriate letters into the box. This helps prevent SPAM requests.
    captcha